Standard Lead Times
It is important to note that many of our products do have lead times, be sure to read the details prior to your purchase, so you know when to expect your order!
Clothing- usually in stock and if not it will be a pre-sale and the ship date will pop up when purchasing. In-stock apparel will ship within 2-3 business days
- Art prints unframed- 10 days or less
- Art prints plexi-mounted- 3 weeks or less
- Art prints framed- 3 weeks or less
- Pillows- 3 weeks or less
- Fabric- 3 weeks or less
- Wallpaper A- 6-8 weeks
- Wallpaper B- 3 weeks or less
- Custom Furniture- 6-8 weeks
- Blocks of Love- most are in stock and can ship within 48 hours, except for size 12" x 12" which are custom ordered with a 2 week lead time.
Oversized Art Prints - A minimal flat rate shipping fee will be charged on:
Art Prints, Framed Art Prints Plexi-mounted + Surfboards in Continental U.S.
Framed or plexi-mount in size 36 x 36 and below will be charged a flat rate of $25, 40 x 40 will be charged a flat rate of $75. 36 x 48 and 40 x 60 will be charged a flat rate of $150.
Art prints in size 40 x 40 will be charged a flat rate of $75. 36 x 48 and 40 x 60 will be charged a flat rate of $150. All other sizes will ship for free.
Surfboards will be charge a flat rate of $150 per surfboard.
Art Prints, Framed Art Prints and Plexi-mounted in Hawaii, Alaska and Puerto Rico
Framed or plexi-mount in size 36 x 36 and below will be charged a flat rate of $50, 40 x 40 will be charged a flat rate of $150. 36 x 48 and 40 x 60 will be charged a flat rate of $300.
Art prints in size 40 x 40 will be charged a flat rate of $150. 36 x 48 and 40 x 60 will be charged a flat rate of $300. All other sizes will ship for $25.
Surfboards will be charge a flat rate of $300 per surfboard.
Furniture- requires additional shipping charges which would be assessed after the purchase is made. Once your purchase is complete, a KR design specialist will reach out to you to arrange shipping and discuss the charges associated with it. Please email email@example.com with any questions.
Need Your Order Express shipped? Add it to the notes section and someone will get back to you the next business day to arrange this. There will be a shipping charge for anything other than our regular free shipping. You can also email us here: RUSH SHIP or call our flagship store in Westport, CT 203-557-6800
When can you expect to be charged?
Some of our products take time to produce as they are made specifically for you. Your card is charged upon placing your order with us.
When can you expect your shipment?
We send our orders via UPS. In stock items will ship within 2-3 business days from our Westport, CT warehouse. Orders placed over the weekend will ship the following week, if it is in stock.
Order confirmations, tracking numbers and shipment arrival confirmations will be sent throughout the process (please check your "junk mail" as sometimes they land there). If you have any further questions regarding your package, we are happy to answer them, just email or call us, we would love to chat!
Out of stock products-
If your order is not in stock, it will be noted on the item description. Once it ships, you will get a tracking email with all of the shipping information. With orders with multiple items, you may get multiple shipments. Your shipping email and packing slip will note the items being shipped.
If something is out of stock that is unexpected, our Customer Experience Manager will reach out to you immediately.
We come from the land of YES and try to make everything happen for our customers so don't be afraid to ask!
We Now Ship Worldwide:
To ship internationally, simply update your country at the top of our website on the top right hand corner. Our Website will magically convert to your countries currency and you can shop away!
International Shipping Rates:
International shipping prices will be calculated at checkout. Shipping prices will vary by destination
How Much Will I Pay In Duties and Taxes?
Prices displayed on our website do not include taxes. When you priced to checkout, sales tax and customs duty will automatically calculate on the total merchandise value and shipping charges.
Returns are not accepted for international orders. Take your time when deciding on your purchase and please do reach out to firstname.lastname@example.org should you have any questions.