SHIPPING INFO – KERRI ROSENTHAL

SHIPPING INFO

 

Standard Lead Times-

It is important to note that many of our products do have lead times, be sure to read the details prior to your purchase, so you know when to expect your order!

Lead Times: 

Clothing- usually in stock and if not it will be a pre-sale and the ship date will pop up when purchasing  In stock apparel will ship within 2-3 business days  

  • Art prints unframed- 10 days or less
  • Art prints plexi-mounted- 3 weeks or less
  • Art prints framed- 3 weeks or less 
  • Pillows- 3 weeks or less 
  • Fabric- 3 weeks or less 
  • Wallpaper A- 6-8 weeks 
  • Wallpaper B- 3 weeks or less 
  • Custom Furniture- 6-8 weeks 
  • Blocks of Love- most are in stock and can ship within 48 hours,  except for size 12" x 12" which are custom ordered with a 2 week lead time. 

We offer free shipping on most of our products. 

Exclusions:

Oversized Framed and Plexi-mounted Art Prints-  A minimal Flat rate shipping fee will be charged on art prints framed or plex-mounted in sizes 36" x 36", 40"x 40" 36" x 48" and 40" x 60". 36" X 36" will be charged a flat rate of $75. 36 x48 and 40 x 60 will be charged a flat rate of $150.00

Furniture- requires additional shipping charges which would be assessed after the purchase is made. Once your purchase is complete, a KR design specialist will reach out to you to arrange shipping and discuss the charges associated with it. Please email customerservice@kerrirosenthal.com with any questions. 

 

Need Your Order Express shipped?  Add it to the notes section and someone will get back to you the next business day to arrange this. There will be a shipping charge for anything other than our regular free shipping. You can also email us here: RUSH SHIP or call our Westport shop 203-557-6800

When can you expect to be charged?

Some of our products take time to produce as they are made specifically for you. Your card is charged upon placing your order with us.  

When can you expect your shipment?

We send our orders via UPS. Anything in stock will ship within 2-3 business days, if not sooner from our Westport warehouse.  Orders placed over the weekend will ship the following week, if it is in stock.

Order confirmations, tracking numbers and shipment arrival confirmations will be sent throughout the process (please check your "junk mail" as sometimes they land there).  If you have any further questions regarding your package, we are happy to answer them, just email us or call us, we would love to chat! 

Out of stock products-

If your order is not in stock, it will be noted on the item description. Once it ships, you will get a tracking email with all of the shipping information.  With orders with multiple items, you may get multiple shipments. Your shipping email and packing slip will note the items being shipped.

    If something is out of stock that is unexpected our Customer Experience Manager will reach out to you immediately. 

    We come from the land of YES and try to make everything happen for our customers so don't be afraid to ask!