RETURN INFO – KERRI ROSENTHAL

RETURN INFO

What is our return policy for online purchases?

We hope that you are in love with your order from kerrirosenthal.com.

If you are not perfectly satisfied with your returnable purchase, email customerservice@kerrirosenthal.com to request a return shipping label.  Online orders can be returned within 14 days of your order’s delivery date or up to 30 days for a store credit.  Returns are subject to a $10 restocking fee.

All art, surfboards, pillows, fabric, wallpaper, furniture, and jewelry are custom made and final sale. International orders are final sale.

Final sale items are not eligible for returns or exchanges. No adjustments to prior purchases. 

Please open your art as soon as it arrives. You will 24 hours from receipt of your artwork to report any damage. If you are reporting a damage, please make sure to take a photo of the packaging from all angles and the artwork from all angles. Please save the packaging. Returns will not be accepted if reported after 24 hours of receipt.

Our goal is to send you Kerri’s artwork without damage, but sometimes this is not in our control. If your artwork is in fact damaged and approved to return, a replacement will be sent to you. We cannot issue a refund.

Returns must be requested before mailing back the items.

Email customerservice@kerrirosenthal.com with your request, order number and photos (if applicable). Our customer experience person will get back to you within 24 hours or the next business day with your return authorization number.

Returned items must have hang tags, be in their original condition and unworn. If you are returning paperless wallpaper, it must be unopened. If you are returning a Block of Love, the protective film must still be intact, and the yellow gift box must be returned with it.

Once your return has been delivered to our warehouse it can take up to 14 days to process. Upon approval, your refund can take about 2-7 business days to reflect on your form of payment. 

Please include all the paperwork, photos (if applicable) and email customerservice@kerrirosenthal.com for a return authorization number and shipping label.

Approved returns should be shipped to:

Kerri Rosenthal

Return Dept.

1276 Post Rd East

Westport, CT 06880

We cannot accept returns without an authorization number. 

Sale and custom items are final and non-refundable. Final sale items are not eligible for returns or exchanges.

What is your return policy for store purchases?

Apparel and Blocks Of Love-  we happily accept returns of full-priced merchandise for exchange or store credit within 14 days of purchase or receipt of goods. After 14 days, only store credit or exchanges will be provided. Items must be unwashed and undamaged, with original tags attached. If you are returning a Block of Love, the protective film must still be intact. We require that you have your receipt with you. If purchased online, please email customerservice@kerrirosenthal.com for an RA# and instructions will be sent to you for a return. Goods that arrived without an RA# will be returned.

Final sale items are not eligible for returns or exchanges.

Fine jewelry is final sale and non-refundable. 

All custom orders are non-refundable. Pillows, fabric, wallpaper, surfboards, and art prints are all made to order and therefore custom and non-refundable.   

We come from the land of YES and try to make everything happen for our customers so don't be afraid to ask!