RETURN INFO – KERRI ROSENTHAL

RETURN INFO

What is our return policy for online purchases?

All art, pillows, fabric, wallpaper, furniture, and jewelry are  custom made and final sale. 

All other products can be returned or exchanged and sent back within 14 days of receipt for a full refund, or up to 30 days for a store credit.

The items must have hang tags, be unworn and if paperless wallpaper, be unopened.

If you are returning a Block of Love, the protective film must still be intact.

Send back your items within 14 days of receipt and we can  replace, or credit you with a  full refund. Customers are responsible for return shipping costs. We try to process your return as fast as possible.

Once it's been delivered to our warehouse it can take up to 14 days to process. Upon approval, your refund can take about 2-7 business days to reflect on your form of payment. 

Please open your art as soon as it arrives, you will have 5 days to report any damage. If you do not report damaged art within 5 days of receipt, you forfeit the possibility of a replacement.

We do not repair wear and tear on frames plexi-mounts, past 14 days 

Please include all the paperwork and email customerservice@kerrirosenthal.com for a return authorization number.

We cannot accept returns without an authorization number. 

Sale items are final and non-refundable. 

 

Just a few notes on how to send back your returns….

All merchandise should be in its original condition with its proper packaging and your receipt.  Upon receipt of return items, KERRI ROSENTHAL LLC, reserves the right to deny refund if the merchandise does not meet the return policy requirements. Please allow 2 weeks for us to receive your return package.  All refunds to credit cards will appear within  1 - 2 billing statements.  cards.   All returns should be shipped to: 

Kerri Rosenthal

181 Main Street

Attn: Return Dept/ Your name and order number 

Westport, CT 06880 

Once we receive your return, give it a once over and process it in our system- you will be credited accordingly and a confirmation will be sent to you. 

What is your return policy for store purchases?

Apparel and Blocks Of Love-  we happily accept returns of full-priced merchandise for exchange or store credit within 14 days of purchase or receipt of goods. After 14 days, only store credit or exchanges will be provided. Items must be unwashed and undamaged, with original tags attached. If you are returning a Block of Love, the protective film must still be intact. We require that you have your receipt with you. If purchase online, please email customerservice@kerrirosenthal.com for an RA# and instructions will be sent to you for a return. Goods that arrived without an RA# will be returned to you  

Sale items are final and non-refundable. 

Jewelry is final and non-refundable. 

All custom orders are non-refundable. Pillows, fabric, wallpaper, surfboards, and art prints are all made to order and therefore custom and non-refundable.   

We come from the land of YES and try to make everything happen for our customers so don't be afraid to ask!

Email us: customerservice@kerrirosenthal.com or call us: 203-557-6800 or visit us: 

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