Refund policy

RETURNS
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ONLINE PURCHASES
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What is our return policy for online purchases?

We are in the business of happy, we strive to make products that make people happy. So, if you are not completely happy with your purchase – we can work through it together! To create a return label go to https://kerrirosenthal.loopreturns.com/#/. Our customers are super important to us and we want you to be fully satisfied with your purchase and for it to enhance your space. Please refer to our complete Return Policy for all details. All art, surfboards, pillows, fabric, wallpaper, furniture, guitars, gift cards, jewelry and/or all custom made products and/or services and final sale. All International orders are final sale. Please include all the paperwork to make life easier for all!

We do have a restocking fee for all returns including our trade partners. The restocking fee for www.kerrirosenthal.com orders is $10 per return.

Sale items are final and non-refundable.

CUSTOM ORDERS
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When it comes to Customized Happiness… things are a tad more complicated

Custom orders are a different story – wallpaper, fabric, custom pillows and custom furniture is non-refundable as they are made just for you! So before you press purchase, make sure you received a swatch, sample or spoke to one of our specialists to confirm all your details!

Just a few notes on how to send back your returns….

All merchandise should be in its original condition with its proper packaging and your receipt. We apologize but, shipping and handling fees are not refundable. All returns should be shipped using the label provided to:

Kerri Rosenthal
19 Willard Road, Ste C
Attn: Return Dept
Norwalk, CT 06851

Once we receive your return, give it a once over and process it in our system - you will be credited accordingly minus the $10 restock fee.

What is your return policy for store purchases?

For all transactions made at our Kerri Rosenthal Shop, we happily accept returns of full-priced merchandise that is not a custom order for an exchange or store credit within 14 days of purchase. Items must be in original condition, with packaging, be unaltered, unwashed and undamaged, with all original tags attached. We require that you have your receipt with you.