Assistant Store Manager

 

ASSISTANT STORE MANAGER

Full time position

Westport, CT

“There is an overwhelming feeling of pure joy that people experience when they step inside the world of Kerri Rosenthal: a happy luxury lifestyle brand in the home and apparel sectors. Everything we create — from art and apparel to our home decor, is completely inspired by and derived from the original artwork of Kerri Rosenthal.”

The assistant store manager will help in operating a profitable and service minded shop through the successful continuation and / or development of a team that can consistently deliver results. Responsible for various aspects of co-managing a single store including; managing and coaching store associates and overseeing store operations to achieve sales, service, customer satisfaction and profitability goals. Works closely with the Creative Director to ensure visual merchandising standards are maintained, while providing sales and neighborhood/customer feedback on weekly basis. Oversees event budgets and has additional expenses approved as necessary.

Specific Duties / Responsibilities:
Customer Service

• Demonstrates extraordinary service by leading by example on the sales floor
• Ability to clientele and understand customer needs
• Be able to drive business through a strong Customer base and reacting to customers’ needs and wants
• Always acts in the best interest of the customer
• Maintains an effective clientele list and wait list with consistent relationship management

 

 

Development

• Effectively manage, motivate and monitor a sales team on best practice selling skills
• Can self-assess and make adjustments when needed
• Receptive to performance feedback
• Trains new sales team members and holds the sales team accountable to Kerri Rosenthal standards

 

Communication

• Provides product knowledge and vendor information on new arrivals to the retail team
• Responds well to feedback from management and follows directives
• Keeps the team informed of store goals and overall store performance in morning meetings
• Works closely with the staff to troubleshoot customer issues
• Notifies Store Field Manager of staff concerns and presents proper and timely solutions

 

Decision Making

• Seeks creative solutions to challenges
• Alert to general operational costs with a goal of driving savings and cost efficiency
• Troubleshoots store problems
• Maintains awareness of surrounding retail competition both broadly and from a product perspective
• Ability to think creatively in business to seek sales opportunities
• Adapts management style as necessary
• Prioritizes effectively
• Fairly delegates responsibilities to the sales staff
• Takes smart risks

 

 

Weekly

• Arrives on time and is floor ready
• Oversees staff in researching of brand to contribute product knowledge during daily staff meetings
• Comply with in store/product cycle counts on a timely and accurate basis
• Restocking what has been sold
• Professional phone presence when calling clients
• Maintains a visually enticing store that is neat, clean, and organized and addresses facility issues promptly
• Responds promptly to emails
• Receive and process merchandise
• Handles transfers and return of merchandise to other vendors
• Handles in store markdowns and promos
• Able to open and close a store
• Handles weekly bank deposits and oversees petty cash log and deposit log
• Ability to work on Saturdays and or Sundays

 

Qualifications / Skills:

• BS/BA degree or equivalent combination of education and sufficient work experience
• 2+ years retail management experience and at least 1 year in “Luxury Retail” and/or “High End” service.
• Strong verbal and written skills
• Ability to communicate effectively in order to relay product knowledge and services
• A visual merchandising eye for current trends, color, inspiration and creativity
• Ability to perform effective selling techniques to achieve sale and repeat business
• Basic computer skills
• Effective management skills
• Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product
• Ability to work a flexible schedule including blackout periods of holidays, inventory, and especially weekends (must work Saturdays)
• Ability to actively supervise the sales floor
• Ability to open and close a store

 

All qualified applicants should submit their resume and cover letter to Inquiry@kerrirosenthal.com